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FREQUENTLY ASKED QUESTIONS:
Q: How much is shipping and handling on my order?
A: There is a standard $6.50 handling charge which covers any UPS Ground shipping (per order). Also available are:
'UPS Next Day Air' starting at $35.00 & based on weight,
'UPS 2nd Day Air' starting at $15.00 & based on weight and
'UPS 3 Day Select' starting at $9.00 & based on weight.
Q: Once purchased, how long will it take for my order to arrive?
A: All orders are shipped within one day of their receipt. UPS Ground typically takes 5-7 business days, all other services are guaranteed to take 1,2 or 3 days, depending on your selection.
Q: What is your Return Policy?
A: Please click on our Return Policy link located to the left.
Q: How are the products shipped?
A: We ship only through United Parcel Services
Q: Do I have to pay sales tax on my purchase?
A: There is no sales tax on anything ordered from our website.
Q: What is your Privacy Policy?
A: Please click on the Privacy Policy link located to the left.
Q: How can I contact customer service?
A: Customer satisfaction is high priority at Prepare To Protect. Please contact us at: customerservice@PrepareToProtect.com
and we will address your concern with 24 hours or less.
Q: What sets you apart from the competition?
A: We strive for customer satisfaction, as well as selling a great selection of quality products at discounted prices.
Q: What forms of payment do you accept?
A: We accept both MasterCard and Visa at this time, and plan to expand our services soon.
Q: How do I order?
A: When you find the item you're looking for, just click on the 'add to shopping cart' button. Any items you choose will be added to your complete order.
Q: Do you offer a catalog?
A: We're sorry - catalogs are unavailable at this time.
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